Our commitment to you
Axon is built for our customers. We are clear about what we do, what we provide and how we provide it.
We explain things clearly in our contracts
Our contracts are written so our customers can understand them. We detail out critical elements including data ownership, our commitments to security, and how we store and manage your data to your instruction.
We use industry standard formats
We have all experienced when you cannot open or play back a file because it is in a format that locks you into a specific vendor product. It is super annoying. We don’t do that. Axon products use non-proprietary, industry-leading video formats – no expensive software or time-intensive conversions required. We also allow for bulk export of your evidence data out of Evidence.com in case you want to try another system. We will win and retain your business by providing great products and an awesome user experience, not by restricting your ability to leave.
Our pricing is clear and consistent
We enable all customers to avoid bill shock by providing a live system usage dashboard, offering unlimited data plans and making available numerous financing options. No one likes when there are unexpected charges on your phone or cable bill. Axon lets you avoid that.
You rely on Evidence.com – we make sure it is available
We challenge ourselves to meet customers' Evidence.com availability expectations, and that is why we have implemented Service Level Standards to hold ourselves accountable if we don't meet those levels.
We are open to questions
Have questions about Axon security and trust practices? Need to perform an audit to ensure our security? We are here to help and are open to appropriately scoped customer audits.
We challenge and test ourselves
We are confident that we build secure and trustworthy products, but we don't stop there: we make ourselves prove it on a continuous basis. To ensure that our processes meet our rigorous internal requirements, we insist on third-party assessments including ISO/IEC 27001:2013, ISO 9001:2008 and at least quarterly penetration tests of Evidence.com.
We communicate your responsibilities
In any cloud computing service, some operational and security elements remain the responsibility of the users. We clearly outline and assist you in understanding and achieving those responsibilities. We are secure, and want you to be secure as well. Learn more here.
It is a Partnership
When procuring products and services, the relationship with a provider does not end after the delivery of goods. You as a customer are effectively entering an ongoing relationship and are bound by the quality, support and product evolution of the provider. So it is critical you select someone that aligns with your needs.
We hire talented people that focus on our customers
Here at Axon, we focus on hiring and developing the best to talent manage our product development and provide customer support. We keep a constant, open ear to customer demands and desires to steer the development of our products.
We integrate with your other systems
Evidence.com integrates with your directory services to enable Single Sign-On, with your CAD and RMS system to automate data entry and more with our robust application programme interface (API). It is painful when systems work in silos and cannot communicate with each other, so we have built solutions to avoid that pain.
We train and guide your users
Axon offers extensive on-site training, training material and interactive courses to ensure that your users are using Evidence.com effectively and securely. Check out our additional resources. We not only give you the vehicle, but we teach you to drive it.
We Focus on Public Safety
Axon focuses on developing and managing the best products for the public safety market. We don’t create products for other markets and re-purpose them to serve public safety. Our products are built from the ground up to meet the specific needs of public safety customers.
We let you know where we are going
How do you ensure that when you create this partnership that it will last for years? Well, you need to know what your partners’ plans are and what lies ahead in the future. Axon can provide customers and prospective customers our Product and Technology Roadmap that details upcoming products and features. Contact your Axon Sales Representative for more details.
We have your back
We understand that human error can occur when managing your Evidence.com users and credentials. That’s why Axon maintains a cyber insurance policy and is able to issue an insurance certificate to customers naming them as additionally insured under our cyber insurance policy.
Our Track Record
Axon is a publicly traded company with a strong history of innovation, and we have been providing products to the public safety market since 1993. Our products are used by over 17,000 law enforcement agencies in over 100 countries around the world, ensuring that our mission to protect life endures.
Evidence.com has been operating for over five years and is deployed in over seven regions around the globe. We have met the needs of some of the most revered police forces in the world, but are equally dedicated to providing the same level of service and dedication to the smallest of our public safety customers.